Legal

Privacy Policy

Introduction

At Element'Air, we value your privacy and are committed to protecting your personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR). This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our services.

Data Controller

Element'Air is the data controller responsible for your personal data. For any questions or concerns, you can reach us at [insert email address, contact form link, or physical address].

Data Collection and Use

Visitors (Non-Logged-In Users)

  • When you browse our website without logging in, we do not set any cookies or collect personal data about you.
  • However, our server may automatically log technical data, such as your IP address, browser type, and access times. This information is used solely for security and diagnostic purposes and is not linked to any identifiable personal information.

Logged-In Users

  • If you purchase a tandem flight or gift card and log in to your account, we collect personal data necessary to provide the service, such as your name, email address, and booking details.
  • We also set cookies to manage your session and ensure the website functions properly for you. These cookies are essential for delivering the service you’ve purchased.

Purpose of Data Processing

For logged-in users, we process your personal data to:

  • Provide and manage the service you purchased (e.g., booking confirmations and flight coordination).
  • Communicate with you about your booking or account.
  • Fulfill any legal obligations we may have.

Legal Basis

The processing of your personal data is necessary to perform the contract you enter into when purchasing our services, as outlined in our Terms of Service.

Data Sharing

We do not share your personal data with any third parties, except when required to provide the service (e.g., payment processing). Any service providers we use, such as payment processors, are bound by strict confidentiality and data protection agreements.

Payment Data

When you make a purchase, your payment information is securely handled by our payment service provider [insert provider name, if known]. We do not store your full payment details on our servers—only transaction references are retained for accounting and customer support purposes.

Data Storage and Security

  • Your personal data is stored securely on servers located in [Switzerland or the EU, depending on your hosting setup].
  • We keep your data only as long as necessary to provide the service and meet legal requirements.
  • We use appropriate technical and organizational measures to protect your data from unauthorized access, loss, or alteration.

Your Rights

As a user, you have the following rights regarding your personal data:
- **Access:** Request a copy of the data we hold about you.
- **Correction:** Ask us to update or correct your information.
- **Erasure:** Request deletion of your data, subject to legal retention obligations.
- **Restriction or Objection:** Limit or object to how we process your data.
- **Data Portability:** Request your data in a transferable format.

To exercise these rights, please contact us at [insert email or contact form link].

Cookies

  • We only use cookies for logged-in users to manage their sessions and provide the purchased service. These cookies are essential for the website’s functionality and do not track your activity outside our site.
  • No cookies are set for visitors who are not logged in. This was confirmed by a cookie scan conducted on March 30, 2025 (scan report available upon request or at [insert link if applicable]).

Technical Data

For all visitors, our server automatically logs technical data like IP addresses for security and diagnostic purposes. For logged-in users, this data may be linked to your account to ensure the security and integrity of our services.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us at [insert email or contact form link].